Disputes are read by a person, not a script. There is no auto-award and no auto-refund timer, which is slower and fairer.
Contested result, wrong score reported, or an opponent who left mid-match. Start from the match page so your screenshot attaches to the right match.
Go to my matchesCheating, smurfing, harassment, or refusing to report results. Reports are confidential and the reported player is never told who filed.
Discord during testingGamertag verification, linked account conflicts, or closing your account.
Discord during testingA dispute moves fastest when your screenshot shows the full end-of-match scoreboard with both gamertags legible and the final score visible. Cropped images and phone photos of a screen slow the queue down for everyone.
Your stake is safe while this happens. Escrow does not release to anyone until the dispute closes.